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Shipping Policy — Trakko Footwear
Last updated: July 9, 2026
This Shipping Policy explains how Trakko Footwear LLC ("Trakko Footwear," "we," "us," or "our") processes and ships orders placed through trakkofootwear.com (the "Site").
1. Where We Ship
We currently ship to Europe, North America, and select other regions displayed at checkout.
We do not ship to South America. If an order is placed with a shipping address located in South America, it will be automatically canceled and refunded, and we reserve the right to flag the associated account.
Availability may vary by country due to local regulations, customs restrictions, or carrier limitations. If we are unable to ship to your address for any reason, we will notify you and issue a full refund.
2. Processing Time
Orders are processed (verified, picked, and packed) within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
During high-demand periods (limited releases, sales events, holidays), processing time may be extended, and we will notify you of any significant delay.
3. Delivery Timeframes
Estimated delivery time is a minimum of 10–12 business days from the date your order is shipped (not from the date it is placed), for standard shipping to most destinations we serve.
| Region | Estimated delivery time (business days, after processing) |
|---|---|
| North America | 10–12 business days |
| European Union / United Kingdom | 10–12 business days |
| Other supported regions | 10–12 business days (may vary; see checkout for specifics) |
These are estimates, not guarantees. Delivery times may be affected by customs clearance, local carrier delays, extreme weather, or other circumstances outside our control (see Section 8). Expedited shipping options, where available, will display their own estimated timeframe at checkout.
4. Shipping Costs
Shipping costs are calculated at checkout based on destination, order weight/size, and selected shipping method. Any applicable free-shipping thresholds will be clearly displayed on the Site.
Shipping costs are non-refundable once an order has shipped, except: (a) where the return or cancellation is due to our error, or (b) where required by mandatory consumer protection law applicable to your country of residence (e.g., EU consumers exercising the statutory right of withdrawal are entitled to reimbursement of standard delivery costs, as further described in our Return and Refund Policy).
5. Customs, Duties, and Import Taxes
For international orders, your shipment may be subject to customs duties, import taxes, and administrative fees imposed by the destination country. These charges are not included in the price of the product or the shipping cost displayed at checkout and are the sole responsibility of the customer.
Trakko Footwear has no control over these fees and cannot predict their amount. We recommend checking with your local customs office before placing an order if you are unsure of applicable charges. Refusal to pay customs fees, resulting in the package being returned to us or abandoned, will be treated in accordance with Section 9 of this Policy and our Return and Refund Policy (original shipping non-refundable; return shipping costs may be deducted from any refund).
6. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number and carrier link. You can also view tracking information in your account under "Order History." Please allow up to 48 hours after shipment for tracking information to update.
7. Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout, including apartment/unit numbers, postal codes, and any access instructions required by the carrier. We are not liable for delayed or failed deliveries resulting from incomplete, incorrect, or outdated address information provided by the customer.
If a package is returned to us due to an incorrect address supplied by the customer, standard return-shipment terms in Section 9 will apply, and re-shipment (if requested) will incur an additional shipping fee.
8. Delays Outside Our Control
We are not responsible for delivery delays caused by events beyond our reasonable control, including but not limited to: customs processing, extreme weather, natural disasters, carrier strikes, regulatory restrictions, or other force majeure events. In such cases, we will make reasonable efforts to keep you informed but cannot guarantee a revised delivery date.
9. Refused, Unclaimed, or Undeliverable Packages
If a package is refused at delivery, not collected from a pickup/collection point within the carrier's holding period, or is returned to us as undeliverable for reasons attributable to the customer:
- The original shipping cost is non-refundable;
- We reserve the right to deduct return shipping costs from any refund issued;
- Refusal or non-collection does not by itself constitute a valid cancellation or withdrawal from your order — to cancel or return an order, please follow the process described in our Return and Refund Policy.
10. Lost or Damaged Packages in Transit
If tracking shows your package as delivered but you have not received it, or if your package arrives visibly damaged, please contact us at sac@trakkobrazil.com within 7 calendar days of the delivery date (or expected delivery date) with your order number and any relevant photos. We will investigate with the carrier and, where appropriate, offer a replacement or refund.
11. Split Shipments
Orders containing multiple items may occasionally be shipped in separate packages, at no additional cost to you, in order to fulfill your order as efficiently as possible.
12. Contact Us
For any questions about shipping, please contact:
Trakko Footwear — Customer Support Email: sac@trakkobrazil.com