The average delivery time is 10 working days, for more information see our SHIPPING POLICY.

• Processing time: 1–3 business days (picking & preparation)

• Standard Shipping (EU): approx. 3–8 business days after dispatch

• Express / VIP Shipping (EU): approx. 2–5 business days after dispatch

• International Shipping: approx. 5–12 business days, depending on destination & customs

Once your order has been shipped, you will receive a shipping confirmation email with your DHL tracking number. You can track the status of your package online at any time via the link in the email.

For deliveries outside the European Union, additional customs duties and import fees may apply depending on the destination country. These costs are levied by the local authorities and are the responsibility of the recipient. Please check with your local customs office for the exact regulations.

You have a 30-day return policy from the date you receive your order, provided the items are: unworn, unused, and in perfect condition, all tags are still attached, and they are in their original packaging. Additionally, for deliveries within the European Union, you have a statutory 14-day right of withdrawal. Further details can be found in our Returns & Refunds Policy.

Simply send us an email to sac@trakkobrazil.com with the following information: Order number, Full name, Item(s) you wish to return, Brief description of the reason (optional, but helps us improve). After reviewing your request, we will send you the return address and further instructions. Unannounced returns cannot be accepted.

Once your return has been received and inspected, we will inform you by email. If the refund is approved, it will be credited to your original payment method within approximately 10 business days. Please note that depending on your bank or payment provider, it may take slightly longer for the funds to appear in your account.

Depending on the region, the available payment methods may vary. We typically offer, among others: Credit and debit cards (e.g., Visa, Mastercard), digital wallets (e.g., Shop Pay, Apple Pay, Google Pay – where available), and other local payment methods that will be displayed at checkout. All available options will be shown to you during the payment process.

We process orders very quickly. If you wish to make a change or cancellation, please contact us immediately at sac@trakkobrazil.com with your order number. If the order has already been shipped, a subsequent change is no longer possible – however, you can arrange a return after receiving your order in accordance with our policy.

For questions about products, sizes, ordering or shipping, simply write to us at:

Email: sac@trakkobrazil.com